A patient, Tom Riddle comes into Neville Pharmacy, very angr…
A patient, Tom Riddle comes into Neville Pharmacy, very angry about receiving the wrong dose of a medication. He is angry, throws his pills on the counter and yells, “You’ve really screwed up royally! I’ve been with you for years, but you don’t deserve my business. From now on, I’m going somewhere else.” Below are examples of what a pharmacist could say when responding to the patient’s outburst above. Match each pharmacist reply with a corresponding assertive communication strategy.
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