The feedback factor should be avoided when evaluating the richness of information in any media. 

_____ is best described as a process by which several possibilities are considered and prioritized, resulting in a clear choice of one option over others.   A.  Benchmarking   B.  Decision making   C.  Delegating   D.  Pattern recognition

Identify a true statment about good coaches A. They encourage personal conflict to promote creativity B. They focus on the personality on the ones involved C. They believe in blaming the person rather than the process D. They attend to both personnel an organizational needs

Team leaders who function more like coaches than managers facilitate the development of more participative, motivated teams.  

According to the integrationist view of managing conflict, conflict is:   A.  a natural part of human existence and should be accepted as a normal part of relationships.   B.  a result of dysfunctional managerial behavior and therefore should be stopped at the source.   C.  inevitable, but maintaining a degree of tension can actually be helpful in keeping a group energized and creative.   D.  always bad and should be avoided at all costs.

_____ involves convincing people to believe or adhere to something that is neither in their best interest nor something they would believe or do without the presence of the persuader.   A.  Manipulation   B.  Persuasion   C.  Empowerment   D.  Self-disclosure

In effective teams, it is ideal for the team leader to:   A.  openly reject any ideas and perspectives proposed by team members.   B.  watch for nonverbal cues and changes in the group’s dynamics.   C.  discourage time-outs whenever they are a dire necessity.   D.  reassign underperformers directly to a different team without one on one talks.

In which of the following steps of the Plan, Do, Check, and Act (PDCA) cycle are the potential solutions for problems defined and identified?   A.  Plan   B.  Do   C.  Check   D.  Act

_____ is the barrier to effective communication that contradicts the concept of “multitasking.”   A.  Time   B.  Credibility   C.  Emotion   D.  Filtering

Interpersonal barriers to effective communication include:   A.  time pressure.   B.  information overload.   C.  media selection.   D.  use of highly technical language.