Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?

The legal term __________ is defined as the care that ordinarily is provided by an average, prudent healthcare provider in a given situation.

Confirmation by an organization that an individual is qualified to perform a job to professional standards is known as __________.

Formal training programs in medical assisting __________.

A medical assistant working in a pediatrician’s office who takes a continuing education class on child development demonstrates __________.

A medical assistant who completes all work and documents all of the day’s activities before leaving for the day is demonstrating __________.

You currently have $32,000 saved for a vehicle. The vehicle you want costs $90,000. If your money earns 8.5 percent per year, how long will it take before you can buy the vehicle?

Lakeside Bank charges 11.8 percent compounded monthly on its business loans. Northview Bank charges 12.1 percent compounded quarterly. As a potential borrower, which bank would you choose for a new loan?

There are four pieces to an annuity present value. What are they?

When finding the value of several cash flows that occur at different times, what must you do before adding the cash flows together? Briefly explain.