Audrey recently graduated from college with a degree in management and is working as a Human Capital Consultant for a multinational professional services network. Her first assignment is to train employees at Company A on a new system. She soon finds that many of the employees at Company A are resisting the new system. The following points are among the major reasons that employees tend to resist change, EXCEPT:

According to your readings, what is the most widely used organizational development technique today?

Nasser’s office, consisting of mostly Penn State alumni, has an objective “to raise $4,600 for THON.” Considering the model for setting objectives, this statement is an effective objective.

Nina owns and operates a local coffee shop. Until recently, her store was the only coffee shop in town. Most of her business came in the form of walk-in and repeat customers. However, there are now two other coffee shops in town, including a fast-food coffee chain. The amount of traffic to her shop has declined and her business needs to change. Nina, in collaboration with her employees, brainstormed new ways to conduct business. They decide to use related diversification to diversify from selling coffee only to selling a variety of food and beverage menu options. They soon begin implementing these changes. What type of change is Nina implementing?

To improve its overall output, a bottler of fresh spring water purchased a new conveyor belt system to move the bottles more effectively and efficiently from one part of the facility to another part of the facility. What type of change does this scenario illustrate, namely as it relates to the new conveyor belt system?

Company A is a popular retailer among teens. The company rolls out a new system that lets shoppers pass their shopping carts to someone else for payment. The company’s continual improvement to its existing payment process, outlined here, illustrates a breakthrough innovation.

A not-for-profit organization has an objective “to increase annual memberships by 20 percent” and “to increase lifetime memberships by 10 percent,” both by December 31, 2030. Which of the following “must” criteria is NOT met in this statement?

A new work policy requires all employees to work in the office every day of the week. Justin has been working from home for more than five years and is enjoying his work arrangements. Many of his co-workers have returned to the office, but Justin believes that there is no way he will be one of the employees that needs to return to the office. Considering the change process, Justin’s beliefs represent the denial stage.

A fast-food chain plans to sell a $5.00 meal bundle (e.g., a hamburger, fries, and drink for $5.00), as it seeks to hang on to cost-conscious customers. Using the SWOT analysis, how would you classify the company’s efforts to boost traffic and offer new promotions to bring back fast-food customers?

Alex is a computer lab manager. He frequently receives complaints about the condition of the workstations, including the cleanliness of the computer keyboards. He realizes the procedures for maintaining and cleaning the computer lab are no longer adequate. He is currently retraining his staff to correct this problem. Considering Lewin’s change model, Alex’s computer lab is Unfreezing (Step 1).