When a catered event is cancelled, the outcome is usually determined by the terms of the contract, which may include deadlines, cancellation fees, or non-refundable deposits. Caterers may retain part or all of a deposit if the cancellation is close to the event date, especially if they have already incurred costs. They are generally expected to mitigate damages by trying to resell the service or reuse ingredients. In some cases, refunds may be allowed for cancellations due to unforeseen events, and consumer protection laws in certain states may prevent unfair or excessive fees. The specific rules can vary from state to state, so both the caterer and client should understand the applicable laws. Which statement is correct regarding cancelled catered events?

If a deceased body is found in a guest room, quickly remove the guests valuable items from the room so no one takes them – then call security and the police.

thics affects our image, reputation, and character because the way we act—honestly, fairly, and responsibly—shapes how others see us. People and organizations that consistently make ethical choices build trust and credibility, while unethical actions can damage relationships, lead to loss of respect, and harm both personal and professional reputations. In simple terms: doing the right thing makes people trust and respect you; doing the wrong thing makes them question your integrity.

At Sunny Side Café, a server notices that a customer was accidentally charged twice for their meal. Instead of ignoring the mistake, the server informs the manager, and they promptly correct the bill and apologize to the customer. Which action in this case study demonstrates ethical behavior?

Hotels do not benefit from diversity because customers prefer employees who are all the same.

A person’s image or reputation is a very precious thing. It is made up of which of the following:

Which of the following would most likely be part of a compensation package:

Lateral communication refers to the flow of information between people or departments at the same level within an organization. What best describes lateral communication?

mma is a hospitality management student completing a summer internship at the Cozy Corner Bed and Breakfast. During her internship, she assists with guest check-ins, prepares breakfast, and helps manage reservations. She also shadows the manager to learn about daily operations, guest relations, and staff coordination. Emma keeps a journal of her experiences and asks questions to better understand hotel management. Which action by Emma best demonstrates how an internship can help her learn about the hospitality industry?

Sunset Hotel has been struggling with guest complaints about slow service and inconsistent room cleanliness. The hotel manager decides to follow W. Edwards Deming’s 14 Points to improve overall quality. She starts by setting long-term goals for improving customer satisfaction, trains staff on consistent cleaning procedures, and works to involve employees in suggesting improvements. Which action by the manager reflects Deming’s 14 Points?