Blake and Mouton (1964) delineated five basic modes or strat…
Blake and Mouton (1964) delineated five basic modes or strategies for handling conflicts in their popular managerial grid. Each strategy has high, medium, or low importance on two levels: importance of the task or goal (or concern for production), and importance of the relationship between the conflicting parties (concern for people). These modes are shown below. Alice is a project manager at AP Systems Inc., who is excellent at applying these modes. Based on her interaction, judge the task and relationship importance in the following interaction scenarios – whether they are LOW, MEDIUM, or HIGH. Scenario A: When Alice works with Bob, they bargain and search for solutions that bring some degree of satisfaction to both parties. How important is the task in Alice’s relationship with Bob? (low / medium / high) _______ How important is the relationship in Alice’s collaboration with Bob? _______ Scenario B: Alice typically avoids areas of difference and emphasizes areas of agreement when working with Claire. How important is the task in Alice’s relationship with Claire? _______ How important is the relationship in Alice’s collaboration with Claire? _______ Scenario C: Alice doesn’t talk to Dave too much about work-related tasks and just lets him do his thing. How important is the task in Alice’s relationship with Dave? _______ How important is the relationship in Alice’s collaboration with Dave? _______ As a good manager, Alice strives to create an atmosphere where: Which type of conflict is accepted? Task conflict or emotional conflict? _______ Which type of conflict is minimized? Task conflict or emotional conflict? _______
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