All of the following are examples of sales call openers listed in the notes except which one?

When calling on a customer in their office, It is OK to move around a few items, like chairs or papers, if it will help your customer see your presentation better.

Prospect Priority Index (PPI) is a tool used to determining which prospects and/or current customers may be most important to your business.

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Grant’s staff wanted to throw him a surprise party, so they invited some of his most loyal customers via email. What level of customer satisfaction did they utilize?

Roger, a salesperson for a global company, has determined that he will monitor his performance every month. What would be the best way for him to go about doing this?

Joe has just purchased a new Case tractor. He really likes the tractor and all the new technology that it has to offer, but this was a very large purchase for him. Joe is starting to have second thoughts on whether buying this tractor was a good idea. After all, he already had a nice tractor that worked just fine. What step of the buying process is Joe in?

Managing touchpoints means decreasing your knowledge about customer preferences and expectations.

Many experienced salespeople start each sales call by asking questions to gain customer satisfaction such as, “OK, where are we? What have we accomplished so far?” This questions help achieve what level of satisfaction?

How do suppliers add value to their products and services within the company’s overall philosophy and strategy?