The person who writes outstanding business letters works at it continually by

The voice you project is determined by how well you can demonstrate the following elements:

Missing the meaning is one of the most common barriers to effective communication.

The “you” attitude means

The purpose of any letter may be to inform, to create understanding and acceptance of an idea, to stimulate thought, or cause lack of action.

To give the person ample time to answer, allow the telephone to ring at least

The six C’s of business writing are to write with completeness, correctness, coherence, conciseness, clearness, and casualness.

When using a speaker phone, it is acceptable to let others sit in on the conversation as long as everyone knows who is in attendance.

The first step to take when transferring calls is to

Wordiness in writing also results in the inclusion of expressions, often called ________ that convey no meaning.