Ms. Smith called in and is giving you a history of all her problems for the last month. She won’t get off the phone call and you need to help some other patients. What should you do?

Ms. Smith called in and is giving you a history of all her problems for the last month. She won’t get off the phone call and you need to help some other patients. What should you do?

Which of the following is a goal for scheduling appointments?

The acronym RACER tells us how to respond to what?

List any 5 critical pieces of information that are required to schedule patient procedures

Arrange the steps in the inventory process to be in the correct order. 

In your practice, patients are scheduled in the 1st half of each hour with single 10-minute appointment with NO patients schedule in the second half of the hour to allow for work-ins/walk-ins. What type of scheduling technique is this?

This is a type of telephone service that has a voice activated menu that the caller uses to select the best route for their call. (press 1 for appointments or 2 for the nurse)

Why is routine maintenance of equipment important?

It is standard practice to try and answer incoming telephone calls…