The ____________________________________   (SLA) defines metrics for measuring success. Both are critically important to have in the final contract.

_____________________, is used for the purpose of supporting the ongoing costs of conducting regular day-to-day business.

_____________________is a secure network connection that occurs through a public network. It can be used to connect individual users to a corporate network.

When a client uploads data to the cloud, that data is placed into a __________________________. CSPs call their containers by different names. For example, AWS and Google Cloud use the term bucket, whereas Azure uses blob.

Risk ________________________ is the most common response to risk. In short, mitigation is the act of reducing risk through the expenditure of resources of the organization.

__________________________ gives the client the great features of a public cloud while simultaneously allowing for the storage of more sensitive information in the private cloud.

The _________________________________ (BYOL) concept was introduced to give cloud clients flexibility to use existing licenses they’ve already paid for. 

One of the largest benefits of using the cloud is ________________________. CSPs offer a scale that would be difficult and costly for anyone to implement on their own.

________________________is the knowledge, skills, and experience possessed by the members of the IT staff.

_________________refers to flexible self-service, network-accessible computing resource pools that can be allocated to meet demand.