A company evaluates customer service representatives’ perfor…
A company evaluates customer service representatives’ performance, in part, based on the frequency with which such employees are observed greeting customers in a friendly and professional manner. What type of appraisal does this represent?
Read DetailsNancy excels at her skills as a team member, although she is…
Nancy excels at her skills as a team member, although she is an average employee in other ways. Yet Nancy’s manager rates her highly across all performance dimensions during her performance appraisal. What does this scenario most likely reflect?
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