On Tuesday, Mike says to his manager, “I am worried I may not meet my weekly sales quota by Friday.” The manager responds, “Do not worry, Mike. Everything will be OK. You can do it.” This is an example of an advising response.

If a manager says something like, “This reminds me of when I was first starting out in the workplace…,” the manager is using a reassuring response.

Vandan works in ticket sales for the Philadelphia 76ers basketball team. He has missed his sales goal for the third season in a row and will now be demoted from premium sales manager to sales representative. Considering this scenario, what type of reinforcement is in use with Vandan?

If a manager uses a diverting response, shortly after receiving a message from an employee, that employee may then feel like their message is not worth discussing.

Derek, the marketing manager, sends a text message to Brooke, the facilities manager, that they overheard the vice president of human resources (whose office is next to Derek’s office) discussing possible layoffs before the end of the year. What form of communication flow is taking place in this situation?

The CEO of Company A makes it a habit to leave their phone in the car when they get home from work – at least for a few hours. The executive believes that by putting a technological limit on their phone, they are taking a step toward reducing an unhealthy attachment to it. According to your reading, cutting back on checking your phone is one way to reduce stress.

Joe reflects on his summer internship: “My manager was always available to meet with me. Even though I know that they had a highly demanding schedule, we met once a week to discuss my progress. They also introduced me to a couple of managers in other departments to help me not only learn more about the company but to continue to explore my career interests. I am grateful to have had such a supportive manager, who always put my needs first.” What type of leader was Joe’s manager?

According to your reading, leadership is commonly a hierarchical top-down reporting relationship structure and management is shared in all directions.

If your manager asks you in a team meeting for feedback on how they can improve, you should openly share your criticism. After all, your manager is asking for it.

“My baseball coach focuses on getting results. He tells us to come to practice, play hard, and he will play you in the game. If you do not come to practice or practice hard, he will not play you in the game,” says a member of the baseball team. Considering the member’s comment, the coach is a: