Which of the following is a goal that the nurse manager should prioritize when organizing staffing and scheduling?

The nurse-manager recognizes that performance appraisals can be intense and wants to make sure the process will have a positive outcome for employees. Which of the following actions best promotes this goal?

A group of staff nurses is dissatisfied with the new ideas presented by the newly hired nurse manager. The staff wants to keep their old procedures, and they resist the changes. Conflict arises from which of the following?

A nurse-manager has accepted a new position on a hospital unit. An experienced nurse on the unit tells the manager, “We all work really well with each other. There is never any conflict.” Which of the following described how the manager should interpret this statement?

Which of the following statements is not true regarding planned change?

The clinic nurse is caring for clients in a pediatric clinic. Which of the following clients should the nurse assess first?

The nurse is caring for a client who is withdrawing from heavy alcohol use and who is consequently combative and confused, despite the administration of benzodiazepines. The client has a fractured hip that he suffered in a traumatic accident and is trying to get out of bed. What of the following is the appropriate action for the nurse to take in order to maintain client safety?

The nurse leader is comparing Quality Assurance to Quality Improvement (QI) while presenting to a group of nurse learners. The nurse leader states which component is specific to QI?

A certified nursing assistant reports clients’ complaints to their nurse manager. The manager understands this represents which of the following type of organizational communication?

Which of the following best describes medication reconciliation?