A technician’s company group chat has become a constant stre…
A technician’s company group chat has become a constant stream of non-work messages throughout the day. The technician checks it reflexively every few minutes during diagnostic work. No mistakes have resulted yet. According to the Urgent/Important Matrix this activity belongs in which quadrant?
Read DetailsA technician arrives 45 minutes late to a job because the ad…
A technician arrives 45 minutes late to a job because the address on the work order was incorrect. When the supervisor asks what happened the technician says: ‘The dispatcher gave me the wrong address — that’s why I was late.’ According to EGS1000 this statement is MOST accurately described as:
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