In adapting your message to its audience, be sure your language is sensitive and bias free.  Be cautious about expressions that might be biased in terms of gender, race, ethnicity, age, and_______.

Most communication is nonverbal.

Most of the workplace messages that you write will likely deal with routine matters that require straightforward answers using the indirect method.

A run-on sentence results when a writer joins two independent clauses with a comma.

Expressions that are intended to impress rather than express are known as _______.

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2) _______.

Research is key to helping a writer shape a business message.  

Effective blog entries use informal language and active verbs.  

Social media messages have replaced e-mail messages within organizations and to external audiences.

The final phase of the 3-x-3 writing process is _______.