True or False: Process improvement teams use analytic tools to evaluate where changes are needed to improve performance.

A manager that aligns with McGregor’s Theory X mindset presumes what about workers?

True or False: According to the action hierarchy developed by the Department of Veterans affairs, actions that rely on workers being mindful and remembering to do the right things at the right times are among the strongest and most effective actions to ensure sustainable improvement,

True or False: In a high-reliability organization there are fewer accidents than would be expected.

Surveys are both a quantitative and qualitative improvement tool.

What is a process measure of staff performance in a nursing home?

What is a characteristic of a reliable healthcare service?   

Below is a still shot (anterior view of the body) of the radiography video you watched during a workshop.   For questions #29 and #30, use this image. Identify the sphincter that the white arrow is pointing at.

Hold

Match the four major systems of stratification with the correct response.