________ is the level of service that customers believe they are likely to get during an impending transaction or exchange.

Often,________ are created by providing customized services to the client that are technology based and make the customer more productive.

New Bedford College has a two-year masters degree program designed for special education teachers. Thirty-five students enter the program each fall. The education department requires that the 35 students take the same classes. Classes are made available in sequence. If Beth wanted to take only one special education class to get her a teaching certificate in learning disabilities (LD), she would be unable to because she would not be able to participate in any carry-over projects from previous classes (This is a common teaching tool for the New Bedford education department faculty.). New Bedford College will avoid setting up a relationship with Beth because

During storm-related power outages, Duke Energy, a respected utilities provider, offers those residents affected and without power an estimate of when power would be restored. Which would be a reason Duke would NOT guarantee customers an exact time of power restoration?

Which of the following is NOT a factor that contributes to service communication challenges?

Which of the following is a reason for NOT conducting lost customer research?

When a customer chooses between a restaurant in a pricy suburb of Atlanta and a restaurant in a small farming community 45 miles away, there is a(n)________ made by the locations that the customer will be more likely to find exotic cuisine and better trained servers at the downtown Atlanta restaurant.

Parents everywhere are very busy and often cannot spend time with their children. In the Netherlands, children who want a bedtime story can call the telephone service and request to listen to one of twenty prerecorded fairy tales. The phone company charges $7 per story. Because of the prerecording of the stories, this bedtime service reduces the problems typically associated with the________ characteristic of services.

In order to increase usage of the family-oriented ski resort, its owner sent letters to several college fraternities inviting them to spend their winter vacation at the resort. By inviting college students, the resort more than likely widened provider

Research on the adoption of technology services has identified five groups of customers. The group of customers who are highly motivated to try new technologies are called________.