List and briefly describe 3 of the 8 forms of waste in a lean system.

In a deterministic (i.e., no variability) queueing system where the average customer interarrival time is more than the average customer service time, which of the following will we observe?

A patient who shows up for a medical appointment 20 minutes late due to his vehicle breaking down on the way would be a source of which type of customer variability?

Anheuser-Busch’s video / TV advertisement entitled “Rookie Umpire” was intended to target which group(s)?

In class, we watched a few TV / video advertisements which specifically targeted the LGTBQ community, including: 

Inclusive Design aims to create products, environments, and experiences that can be used by the widest possible range of people, regardless of age, ability, background, or context.

McDonald’s has approximately 14,000 restaurants in the US.  The Hispanic population is more than 65 million and it is growing. Critique McDonald’s current product development efforts with the Hispanic customer / market.  (Product Development)

Inclusive Design (and Universal Design) aims to create products, environments, and experiences that can be used by the widest possible range of people, regardless of age, ability, background, or context. Drawing on real-world examples, explain how applying Inclusive Design or Universal Design principles during product development can improve usability, accessibility, and equity. (Product Development)

The value proposition expresses what the new product will do for the customer, i.e. its features, functions, and benefits.

In class, our examples of Product Failures included: