One approach to framing disputes suggests that parties in conflict use one of three frames: interests, rights, and

In a negotiation, Rob states, “It’s nothing personal. I don’t think your team is ready to handle this account.” Jason responds, “You’re stalling. We have been discussing this for six months now; we’re ready.” How did Jason counter Rob’s move?

___ refers to when successes are attributed to one’s own skills and efforts, while failures are blamed on external factors or the other party.

In a negotiation, one cognitive bias we face is related to the effect of the standard against which subsequent adjustments are made. What is this one called?

Negotiators tend to argue for these issues that are raised every time the parties negotiate. For example wage issues may be brought up during each labor negotiation.

In Orthodox Judaism, the leader of the _______________ should also be notified of death along with the Rabbi. 

The term Anabaptist literally means “____________.”

Schutz’s Theory of Interpersonal Needs would be an example of an informative speech on a(an):

The job of encoding belongs to the:

When developing a preparation outline, you should: