Communication mastery is essential to the relationship between between hygienist and patient, hygienist and doctor, and doctor and patient. Good communication comes from the heart and is delivered compassionately with a moral and ethical intention.

A young girl named Sarah reports to your office. She has just lost her last deciduous tooth and has all four twelve year molars present already. A lot of teeth have light to moderate calculus present.  How much time should you schedule her for?

How much time should be scheduled with you for the debridement debridement and what code should you use for it?

Leadership – self confidence; good communication and positive attitude; flexibility and adaptability or ability to accept and learn from criticism are some of the soft skills discussed in class.  List 3 remaining soft skills that are important for the dental hygienist.  

Ema, home from college is your 9:00 AM patient. She has very good home-care. She has 28 teeth present, a crown on # 30 and an implant on #8 (she lost the tooth from a sports accident, she should have worn her mouth guard recommended by her hygienist). What CDT code are you going to bill out today for her debridement/cleaning portion of her appointment today?

All of the following are characteristics of successful risk taking except

The dental office staff must inform the patient he or she will be removed from the recall system if he or she has not been in the office for a period of years.The primary objective of the recall system is to make a profit for the dentist.

A patient’s culture greatly influences communication.

The failure to promote good manners between staff members can be reflected in reduced office productivity.

Soft skills are essential in your role as a dental hygienist. Which of the followings not a soft skill we need to practice?