_____ teams are typically required to coordinate their work by setting their own norms and making their own planning schedules without ongoing direction from a supervisor or manager.   A.  Cross-functional   B.  Self-maintained   C.  Task force   D.  Process improvement

Groupthink, as a self-limiting team behavior, is more likely to occur when:   A.  a person expects a specific task to be done by someone else in a team.   B.  a team member believes that all team activities are a waste of time due to one or two bad experiences as a team.   C.  a team feels pressure to perform with the imminent approach of a deadline.   D.  there is a sense of shared responsibility that breeds a feeling of invincibility.

The feedback factor should be avoided when evaluating the richness of information in any media. 

_____ is best described as a process by which several possibilities are considered and prioritized, resulting in a clear choice of one option over others.   A.  Benchmarking   B.  Decision making   C.  Delegating   D.  Pattern recognition

Identify a true statment about good coaches A. They encourage personal conflict to promote creativity B. They focus on the personality on the ones involved C. They believe in blaming the person rather than the process D. They attend to both personnel an organizational needs

Team leaders who function more like coaches than managers facilitate the development of more participative, motivated teams.  

According to the integrationist view of managing conflict, conflict is:   A.  a natural part of human existence and should be accepted as a normal part of relationships.   B.  a result of dysfunctional managerial behavior and therefore should be stopped at the source.   C.  inevitable, but maintaining a degree of tension can actually be helpful in keeping a group energized and creative.   D.  always bad and should be avoided at all costs.

_____ involves convincing people to believe or adhere to something that is neither in their best interest nor something they would believe or do without the presence of the persuader.   A.  Manipulation   B.  Persuasion   C.  Empowerment   D.  Self-disclosure

In effective teams, it is ideal for the team leader to:   A.  openly reject any ideas and perspectives proposed by team members.   B.  watch for nonverbal cues and changes in the group’s dynamics.   C.  discourage time-outs whenever they are a dire necessity.   D.  reassign underperformers directly to a different team without one on one talks.

In which of the following steps of the Plan, Do, Check, and Act (PDCA) cycle are the potential solutions for problems defined and identified?   A.  Plan   B.  Do   C.  Check   D.  Act