Consider the following situation: you are designing a new di…
Consider the following situation: you are designing a new digital tool for fast food restaurant customers to leave feedback on the service they received after getting their food. First, analyze this situation from the perspective of the stakeholders involved in this design. Identify at least one primary stakeholder, two secondary stakeholders, and one tertiary stakeholder. For each of these four (or more) stakeholders, describe why you define them as a primary, secondary, or tertiary stakeholder. Second, for your tertiary stakeholder, describe how keeping that tertiary stakeholder in mind might alter the design compared with ignoring that tertiary stakeholder. Third, describe one instance where the interests of two stakeholders might be in conflict. Explain why, and briefly describe how different designs focusing on each of the two stakeholders’ interests might differ. Note that there is no single right answer we are looking for on this question: we are not grading based on whether you name the same stakeholders we have in mind. Rather, we are looking for you to demonstrate your understanding of the different types of stakeholders, as well as the value of considering then in your design process. You may add details or articulate your assumptions in your answer as necessary to allow you to demonstrate your understanding.
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