The bad feelings associated with disappointing news can gene…
The bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes that the matter was treated seriously and fairly.
Read DetailsEffective closings for sales messages should take a multi-fa…
Effective closings for sales messages should take a multi-faceted approach to motivating action: offer a gift, provide an incentive, set a deadline, and guarantee satisfaction. Which of the following statements illustrate this multi-faceted approach to motivating action?
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