Letters, cards, bills are typically sent using this USPS class.

Which of the following is a good idea to communicate with older adults?

When you showed up late for work today, your boss gave you a written warning and informed you that if you were late again, it would result in suspension for the day. What type of discipline is this

You are unhappy at your job but can’t afford to quit because you just bought a new house. What situation do you find herself in?

This is written authorization to a store asking them to deliver the product that you ordered and you agree to pay that price.

You are on the phone when a patient walks up to the desk. What do you do?

You should always make up your own abbreviations to use for scheduling and records so that you can understand them.

The acronym RACER tells us how to respond to what?

This is a systematic way to introduce the new employee to the work environment such as a tour of the facility or a review of policies.

Ms. Smith called in and is giving you a history of all her problems for the last month. She won’t get off the phone call and you need to help some other patients. What should you do?