When delivering bad news, wording such as “We must turn down,” “I am unable to,” and “We cannot afford to”

Which approach to bad news should be taken if you want to get the reader’s attention immediately?

Which of the following is used to begin a routine request when using the direct approach?

In which section of an indirect message should you provide information that will lead the audience to the negative news?

If you have mildly disappointing information to deliver as part of a positive message, you should

It is not necessary to ask someone’s permission before listing his or her name as a job reference.

Which of the following is used to open messages when using the indirect approach?

Because routine messages are so common in business, it is not necessary to pay attention to your tone when writing them.

When making a claim or requesting an adjustment, what should be included in the opening of the message?

The most common type(s) of routine requests(s) is/are