Research findings show that difficult (but not too difficult) goals elicit:

Customer feedback is an example of a key performance indicator (KPI).

The Principle-Centered Leadership Model popularized by Steven Covey emphasizes:

It is important to evaluate salesforce performance in order to:

Research concluded that managers should humanize their workplaces. This would include all EXCEPT:

Artificial intelligence software and systems that learn from and mimic humans and act on information without human intervention.

Span of control is the number of sales managers in an organization.

The process of tracking and managing prospective customers through the sales process is referred to as:

A sales representative who is motivated by intrinsic factors would most value satisfaction from a job well done.

A company that wants to prevent their experienced salespeople from leaving the company at key career transition times can: