The purpose of any letter may be to inform, to create understanding and acceptance of an idea, to stimulate thought, or cause lack of action.

To give the person ample time to answer, allow the telephone to ring at least

The six C’s of business writing are to write with completeness, correctness, coherence, conciseness, clearness, and casualness.

When using a speaker phone, it is acceptable to let others sit in on the conversation as long as everyone knows who is in attendance.

The first step to take when transferring calls is to

Wordiness in writing also results in the inclusion of expressions, often called ________ that convey no meaning.

Using the “you” attitude means to use “you” or “your” in as many sentences as possible.

Write the state for the following two-letter abbreviation: MA (You will NOT receive credit for misspelled words!) [BLANK-1]

You are in a college classroom and your cell phone rings.  You remove yourself from the classroom and answer the call.  This is acceptable cell phone etiquette.

You are in the company’s cafeteria and receive a call on your cell phone.  It is considered to be courteous to answer the call in this location.