Characterized by leaders who give detailed rules and instructions and monitor closely that they are followed.

A situation or setting in which communication occurs.

Intonation, projection, and resonance of the voice.

Overused expressions that can cause their users to be perceived as unoriginal, unimaginative, lazy, and perhaps, even disrespectful.

A pattern of shared basic assumptions, that the group has learned as it solved its problems with external adaptation and internal integration, and which has worked well enough to be taught to new members as the correct way to perceive, think, and feel in relation to these problems.

Websites that provide virtual communities in which people with shared interests can communicate.

Seminars that are held using the internet for transmission.

A kind word substituted for one that may offend or suggest something unpleasant.

A message in which the major idea follows the details.

Focuses on creating a more responsible role for the worker in an organization by distributing decision-making power to the people closest to the problem, empowering employees to initiate continuous improvements.