Customers who have had a negative service experience, many times will stop doing business with the service provider company. On average, what percent of customers stop doing business after a bad service experience?

Chili’s offers a bar in their restaurants as a convenience for customers who are waiting for a table in the dining area. This is an example of ________.

Ferrari automobiles are known for their beautiful and elegant look which relates to the _____ of product design.

The Schaeffer House routinely hires extra high school students to work during the Christmas season. This is said to be _______.

A major advantage of a ________ strategy is that the company does not tie its reputation to the product.

Why did consumers reject an environmentally friendly new packaging material for Frito-Lay’s Sun Chips snacks?

General Electric’s GE Profile brand of large appliances which utilized more modern design and advanced feature options was an example of ________.  

When considering the categories of service offerings, to which category does a cell phone belong?

American Express’s “World-Class Service, Personal Recognition,” Mary Kay’s “Enriching Women’s Lives,” Hallmark’s “Caring Shared,” and Starbucks’ “Rewarding Everyday Moments” are examples of brand ________.

If a McDonald’s Big Mac tastes significantly different from one restaurant location to another, this represents a problem with the product’s ______.