Sondra works for a development firm and must explain to a customer the results of a year-long study of potential sites for new stores. In what format should she develop this report?

In deciding to share negative information about another employee to your supervisor, what question should you consider first?

Informational reports should be written using the direct organizational strategy.

Learning how to write sales messages can help you as both a professional communicator and a consumer.  

Kiara must send a refusal letter to Ryan, who recently interviewed for a job. Which of the following closings is recommended for a bad-news message?

First-person pronouns and contractions are acceptable in business reports.  

Smart managers deliver bad news to employees promptly and honestly because receiving bad news via the grapevine can seriously damage workplace morale.

According to Richard Perloff, reactance is_______.

Effective sales messages focus on three to five selling points to keep the reader interested. 

Claim messages should include a blow-by-blow chronology of the details of the problem to adequately inform the reader of the problem.