Research is key to helping a writer shape a business message.  

Effective blog entries use informal language and active verbs.  

Social media messages have replaced e-mail messages within organizations and to external audiences.

The final phase of the 3-x-3 writing process is _______.

In effective business writing, where in a paragraph does a topic sentence usually appear?  

Redundant words or phrases convey a meaning more than once.

Breanna must inform her workforce that the company will need to let go of a certain number of employees. Which word would be best for Breanna to use when delivering this news to the employees?

Concise messages are easier to read and comprehend.

Slashing wordy expressions means _______. 

Most e-mail messages and memos _______.