Most companies receiving a claim message tend to _______.

Recruiters often rank communication skills as the highest skill set sought by employers.

Paraphrasing a sender’s message is an effective tool to promote understanding.

Although mechanical means are occasionally appropriate to create emphasis, more often a writer achieves emphasis stylistically.

Individuals in Western cultures are more relaxed about social status and the appearance of power.

Employees in today’s workforce must be prepared to write using a variety of media.  

Adaptation is the process of _______.

A scratch list is a detailed, hierarchical plan for organizing ideas and information.

In adapting your message to its audience, be sure your language is sensitive and bias free.  Be cautious about expressions that might be biased in terms of gender, race, ethnicity, age, and_______.

Most communication is nonverbal.