Your patient, Albus Dumbledore, comes into Neville Pharmacy…
Your patient, Albus Dumbledore, comes into Neville Pharmacy to talk to you about monitoring his blood pressure. He says, “I’d like to do it every day, but it’s hard to fit it in between getting my daughter to daycare, managing my school, and doing everything else during the day.” What is his barrier to monitoring his blood pressure?
Read DetailsA patient, Tom Riddle comes into Neville Pharmacy, very angr…
A patient, Tom Riddle comes into Neville Pharmacy, very angry about receiving the wrong dose of a medication. He is angry, throws his pills on the counter and yells, “You’ve really screwed up royally! I’ve been with you for years, but you don’t deserve my business. From now on, I’m going somewhere else.” Below are examples of what a pharmacist could say when responding to the patient’s outburst above. Match each pharmacist reply with a corresponding assertive communication strategy.
Read DetailsTime management is key to success. Reflect on your own time…
Time management is key to success. Reflect on your own time management. Did you tend to put off assignments and then have to turn in numerous late assignments in one day? Did you put off quizzes or exams and end up cramming at the last minute? How can you improve time management in the future?
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