Which of the following hotel was the first to build an international hotel? 

The customer is never wrong” made this person famous. Who is this person?

Most adjustable rate mortgage (ARM) loans have been marketed with a temporarily reduced interest rate commonly referred to as a:

Which type of lodging operation offers its guests sleeping rooms, meeting space and complete food and beverage services?  

What is true about the cost of providing room service meals? 

Service recovery tactics are used when a guest 

A concierge provides a hotel’s guests with

A hotel has 50 employees. In a specific time period the hotel experienced the separation of 15 employees. What was the hotel’s employee turnover rate for this time period? 

A hotel has 400 rooms available to sell on Monday night. The hotel forecasts 360 rooms will be sold that night. What is the hotel’s occupancy forecast for Monday night?

The focusing of marketing efforts on highly-defined groups of travelers is a process known in the lodging industry as