Delores must send in her smartphone to the manufacturer for…
Delores must send in her smartphone to the manufacturer for repair. When it arrives at the customer service department, she receives an email confirming its receipt and stating that the repair is covered under her warranty. What is the primary purpose of the email that Delores receives?
Read DetailsCyndee is a customer relations manager at Westport Bank. She…
Cyndee is a customer relations manager at Westport Bank. She needs to write to a customer to let him know that his application for an increase in his credit limit has been approved. In her message, she includes brief information about the company’s history and testimonials from other valued customers. What is the secondary purpose of including this additional information?
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