On average, an individual must hear new information three times before they truly understands.

According to the three-needs theory, the need for ________ is the need to make others behave in a way that they would not have behaved otherwise.

Referent power is based primarily on a person’s expertise.

Deb has a high-pitched, childish-sounding voice. Her colleagues tend to avoid her and cringe when she speaks in department meetings. To improve her career success, Deb should ________.

The management control that takes place while a work activity is in progress is known as ________ control.

The ________ communication system within an organization permits employees to satisfy their need for social interaction with their peers.

Leadership traits play a small role in effective leadership and depend on situational factors.

Downward communication is used ________.

Experienced employees that don’t require close supervision may find task-oriented behavior in a new leader to be ________.

Goal-setting theory assumes that an individual is committed to the goal. Commitment is most likely when ________.