Margaret has joined as a trainee in an insurance firm and works with the data analytics team. Though good at her work, she lacks mathematical skills and is not well-versed with computers. In setting her goals during a performance review meeting with her manager, she states, “I need to improve my miserable computer skills and my limited ability in Math.” Which of the following key behaviors for effective goal setting is Margaret lacking?   A.  Being realistic   B.  Being positive   C.  Taking full responsibility   D.  Starting small

Which of the following statements is true of values?   A.  Terminal values are the “hows” of goal setting.   B.  Instrumental values are the “what’s” of goal setting.   C.  Tangible values are the standards of behavior by which we achieve desired ends.   D.  Intangible values can be defined differently for each person.

_____ behaviors are actions taken by members of a team that may hinder or even undermine a team’s progress.   A.  Maintenance-related   B.  Dysfunctional   C.  Task-related   D.  Self-oriented

If you know you have tendencies toward verbosity, you should avoid:      

Harry is setting up his new office. He wants to make sure that the arrangement of his desk and chairs sends out an egalitarian message to the others in his office. For this to happen, he should: 

Richard runs a supermarket chain. All his stores have been experiencing declining sales for the past one year. Richard blames this depletion in sales on the increasing competition in the market. Which of the following theories best explains Richard’s behavior in this scenario?   A.  Attribution theory   B.  Two-factor theory   C.  Equity theory   D.  Expectancy theory

Paraverbal communication cues include:        

Which of the following statements is true of trust?   A.  Trust is a right; it cannot be earned.   B.  Trust is situation-dependent, and it evolves over time.   C.  Trust is very easy to develop, but it is very difficult to destroy.   D.  Trust is an aspect of relationships that is constant across all relationships.

The _____ behavior of a facilitator checks on group position, saves time, and ensures decision buy-in.   A.  summarizing   B.  consensus-testing   C.  clarifying and elaborating   D.  diagnosing

Which of the following statements is true of facilitators?   A.  They might have to take control of a meeting, make decisions, and give orders.   B.  They focus on what the team is doing more than how the team achieves its goals.   C.  They have the same responsibilities irrespective of technical requirements or goals.   D.  They might have to work outside meetings to help gain sponsorship.