Seminars that are held using the internet for transmission.

A kind word substituted for one that may offend or suggest something unpleasant.

A message in which the major idea follows the details.

Focuses on creating a more responsible role for the worker in an organization by distributing decision-making power to the people closest to the problem, empowering employees to initiate continuous improvements.

Statements made about related merchandise or service.

Gestures, winks, smiles, frowns, sighs, attire, grooming, and all kinds of body movements.

Messages that assume that a claim will be granted quickly and willingly, without permission.

A network of communication flow that continuously develops as people interact within the formal system to accommodate their social and psychological need.

Messages that can be sent from one cellphone to another, a cellphone to a computer, or computer to computer; a refinement of computer instant messaging.

The process of identifying central ideas and details, and arranging them in the right sequence; this should be completed prior to writing.