Joseph and Isabella are optical sales representatives, selling branded eyewear collections. Joseph spends five days a week conducting sales visits. His co-worker, Isabella, only spends four days a week conducting sales visits and always outperforms him by at least seven sales. In which component of performance might Isabella be considered stronger than Joseph?
Read DetailsAlexander, a car salesperson, sold 24 cars last month. On average, most salespeople at his company sell between 15-20 cars a month. Alexander’s manager rewards him for his top sales last month. This is an example of positive reinforcement.
Read DetailsColin is the store manager. He notices that two of his associates, Justin and Sri continue to argue with one another and do so in front of customers. Colin asks Justin and Sri to come to his office to discuss the conflict between the two of them. Colin wants to find out what is affecting their engagement at work. Considering this scenario, Colin is serving as a(n) ___________ between the two employees.
Read DetailsIn this module on Canvas, we looked at highlights from Mark Sanborn’s book titled, You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference. According to Sanborn, the following phrases describe a leader, EXCEPT:
Read DetailsZach started a new internship position this week. He practices effective political behavior by choosing to attend the optional, welcome reception with the management team and other new interns (rather than staying back and working late in his office).
Read Details