Ron guesses that Joe is about to talk of his recent vacation, minutes before Joe begins to speak. As a result, Ron’s mind wanders off to consider other stuff and when his attention returns to what Joe is speaking, the latter seems to have gone on an unexpected track. In the given example, it is observed that Ron’s listening is hindered most by:   A.  emotional interference.   B.  selective perception.   C.  rehearsing tactics.   D.  boredom.

Which of the following is considered an external factor of stress? 

The feedback factor should be avoided when evaluating the richness of information in any media. 

Which of the following is an ineffective practice with regard to building trust within your department?   A.  Limiting the employee’s access to information in the department   B.  Accepting disagreements and differences of opinion within the department   C.  Restricting the team leaders in the department from micromanaging their subordinates   D.  Communicating openly with the employees about the changes in the department

Which of the following is NOT an effective practice when making decisions?   A.  Using a weighted average decision making technique to prioritize outcomes   B.  Being nonjudgmental in generating options   C.  Using scenario planning to evaluate available options   D.  Considering one single alternative or solution throughout the process

A boss who says he or she likes your ideas while rolling his or her eyes would lead you to believe that he or she: 

_____ are situations where setting goals or making decisions is based largely on judgments and determinations rather than on indisputable facts.

In the context of self-awareness among managers, which of the following statements is NOT true?   A.  Self-awareness leads to accurate judgments and enables managers to make good decisions.   B.  Self-aware managers do not need to make any modifications to their personal behavior.   C.  Self-awareness when low can lead to an unrealistic notion of one’s competencies.   D.  Self-aware managers are not only aware of their strengths but also their weaknesses.

Which of the following activities would be classified as important but not urgent in the time management matrix? 

SMART refers to a goal that is specific, measurable, attainable, realistic, and has a time frame.