What is/are the function(s) of non-verbal behavior in communication, according to Gray?

According to the review article by Chapman, recommendations for veterinary practices to decrease veterinary nurse burnout include:

According to our text by Fine, how might professionals increase their self-awareness in order to minimize a tendency to stereotype people from different cultures when communicating?

In the article by Macdonald, from your reading, the author advocates for the use of a framework in communication called the ___________.

In order to stay on point during an interview, it can be helpful to prepare by developing ____________.

In a literature review by Park (2023), the authors found evidence across multiple studies that owners experiencing the loss of a pet were likely to feel disenfranchised. 

According to Lloyd and Campion, burnout is considered an intentional endpoint for professionals who choose to work in environments with a high level of stress.

According to the review article by Chapman, veterinary nurses may be at a moderate to high level risk of developing burnout.

What % of human patients do not take Rx for themselves as prescribed, according to Brown?

According to the video you watched on Diversity in Veterinary Medicine, creating a welcoming and calm environment can help new clients to have trust in the staff of the veterinary practice. What practical step(s) can a practice take to facilitate this trust?