One of the key points I make in my video lecture is that this topic is one that needs and benefits from good critical thinking skills/treatment. Summarize two specific examples I provide to support my point. *** Remember, submitting any part of a Learning Evaluation that was created using generative AI tools like ChatGPT, Google Gemini, Bard, or writing/translation platforms like Grammarly, Quillbot, and Google Translate violates my Academic Integrity policy (see Syllabus). Like other forms of plagiarism, this is misrepresentation/fraud because it is presenting someone else’s work as your own.

When delivering bad news, wording such as “We must turn down,” “I am unable to,” and “We cannot afford to”

Which approach to bad news should be taken if you want to get the reader’s attention immediately?

Which of the following is used to begin a routine request when using the direct approach?

In which section of an indirect message should you provide information that will lead the audience to the negative news?

If you have mildly disappointing information to deliver as part of a positive message, you should

It is not necessary to ask someone’s permission before listing his or her name as a job reference.

Which of the following is used to open messages when using the indirect approach?

Because routine messages are so common in business, it is not necessary to pay attention to your tone when writing them.

When making a claim or requesting an adjustment, what should be included in the opening of the message?