Which of the following is a drawback of oral communication?   A.  It is usually impossible to decode the nonverbal messages accompanying this mode.   B.  It is the least preferred form of communication for managers.   C.  Participants easily forget the major points that are made soon after a meeting concludes.   D.  It cannot be used when one is trying to communicate an explanation as well as an emotion.

Oral communication:   A.  should be used when one is trying to communicate an explanation as well as an emotion.   B.  is the most effective method for communicating precise or complex information.   C.  is a one-way process, and the primary focus is on the speaker.   D.  tends to eliminate “information overload” among participants.

Team leaders who function more like coaches than managers facilitate the development of more participative, motivated teams.  

Goal setting is an ongoing process.

According to Kohlberg, social accord and system maintenance are part of the _____ level of moral development.

In the “Big Five” personality model, _____ assesses the degree to which you are social or antisocial, outgoing or shy, assertive or passive, active or inactive, and talkative or quiet.   A.  empathy   B.  collectivism   C.  extroversion   D.  conscientiousness

_____ teams are typically required to coordinate their work by setting their own norms and making their own planning schedules without ongoing direction from a supervisor or manager.   A.  Cross-functional   B.  Self-maintained   C.  Task force   D.  Process improvement

Groupthink, as a self-limiting team behavior, is more likely to occur when:   A.  a person expects a specific task to be done by someone else in a team.   B.  a team member believes that all team activities are a waste of time due to one or two bad experiences as a team.   C.  a team feels pressure to perform with the imminent approach of a deadline.   D.  there is a sense of shared responsibility that breeds a feeling of invincibility.

Justin’s enthusiasm toward challenging projects has earned him a good reputation among his seniors at work. His co-workers agree that he is highly dependable, organized, and focused about work. In the context of the Big Five personality model, which of the following does this scenario best illustrate?   A.  Low agreeableness   B.  Low collectivism   C.  High conscientiousness   D.  High uncertainty avoidance

According to the 80/20 rule in time management, _____.