You are on the phone when a patient walks up to the desk. What do you do?

You should always make up your own abbreviations to use for scheduling and records so that you can understand them.

The acronym RACER tells us how to respond to what?

This is a systematic way to introduce the new employee to the work environment such as a tour of the facility or a review of policies.

Ms. Smith called in and is giving you a history of all her problems for the last month. She won’t get off the phone call and you need to help some other patients. What should you do?

Ms. Smith called in and is giving you a history of all her problems for the last month. She won’t get off the phone call and you need to help some other patients. What should you do?

Which of the following is a goal for scheduling appointments?

The acronym RACER tells us how to respond to what?

List any 5 critical pieces of information that are required to schedule patient procedures

Arrange the steps in the inventory process to be in the correct order.