Viviane has decided she must increase her numbers of repeat…
Viviane has decided she must increase her numbers of repeat customers in order to establish a more regular clientele and to increase her earnings. Toward this end, she has committed herself to rebooking her clients. If she is to have the highest chance at success in establishing a consistent rebooking process, when should she be thinking about and talking to her clients about getting back into the salon for their second visit?
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