Which of the following scenarios would be likely to negatively affect customer satisfaction? (Choose all that apply) A) A medical office receptionist tells a patient to “have a seat,” without making eye contact. B) A phlebotomist fumbles with equipment assembly and does not appear ready to perform the blood collection. C) A healthcare worker encounters a lost visitor and assists this person to his/her destination. D) Every health care worker a visitor encounters greets him cheerfully and asks if he needs assistance.    

The term HAZMATS is used to identify 1.hazardous materials and chemicals. 2. chemical absorbent materials. 3. chemicals that have low to no risk. 4. chemicals that can neutralize volatile chemicals.

  A gesture refers to:  

Healthcare personnel run the risk of their gloves tearing and exposing them to contaminants when the gloves they wear are A) too large. B) too small.  C) snug but not tight. D) made of latex.

Volatile solvents can cause respiratory tract irritation and central nervous system depression. How can you prevent accidental vapor inhalation? Wear a mask or respirator while handling chemicals. Transport chemicals with their caps removed. Use a biological hood for handling chemicals. Handle chemicals out in the open for good air circulation.

  Speaking at the same pace throughout a presentation (maintaining a constant rate of speech) is a good practice because it helps the audience process what’s being said.  

If a fire alarm sounds or a code red is called in your area, you should:  1. do nothing until told. 2. finish what you are doing, retrieve your belongings, and leave the building. 3. perform the RACE procedure. 4. grab a fire extinguisher and go find the fire

While transferring a specimen from the collection container to a transport container for shipping, the phlebotomist spills some of the specimen on the counter. What should the phlebotomist do next? Continue processing the specimen. Use a biohazard spill kit to clean the counter. Clean the counter with a chemical spill kit. Clean the counter with soap and water.  

According to the Hazard Communication Standard, which of these would least likely be found on a  chemical container label?   Pictogram Hazard Statement Signal Word Medical Uses    

Ethylenediaminetetraacetic acid (EDTA)  A) prevents coagulation by binding calcium. B) maintains red blood cell shape and size. C) does not interfere with staining of blood cells. D) does all of these.