Businesses have embraced podcasting for sending audio messages that ________.

News releases should cover the answers to the five Ws and one H (who, what, when, where, why, how) in the first sentence to be most effective.

Recruiters now routinely check applicants’ online presence in the screening process.

Which of the following is the best statement to include in a goodwill message?

The most important part of an e-mail message is the ________.

Which of the following is good advice when sending texts or instant messages on the job?

Readers tend to look for deadlines and action information in the body of an e-mail or memo.

Because of the prevalence of social media, it is now appropriate to use it for personal reasons while at work.

Letters that deny applications for employment should be courteous and tactful, and they should also offer specific information explaining why the candidate was not hired.

When you are preparing a message that will refuse a typical request, you should first determine ________.