Employees in today’s workforce must be prepared to write using a variety of media.  

Adaptation is the process of _______.

A scratch list is a detailed, hierarchical plan for organizing ideas and information.

In adapting your message to its audience, be sure your language is sensitive and bias free.  Be cautious about expressions that might be biased in terms of gender, race, ethnicity, age, and_______.

Most communication is nonverbal.

Most of the workplace messages that you write will likely deal with routine matters that require straightforward answers using the indirect method.

A run-on sentence results when a writer joins two independent clauses with a comma.

Expressions that are intended to impress rather than express are known as _______.

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2) _______.

Research is key to helping a writer shape a business message.