The management of Vaikel Inc., an automobile manufacturer,…
The management of Vaikel Inc., an automobile manufacturer, is conducting a survey to find out people’s opinions about its latest car, Vaikel 6.0, and their level of satisfaction after using the car. It requests some customers who recently purchased Vaikel 6.0 to participate in the survey and asks them to log on to the company Web site at a given time. After they log on to the site, a moderator runs a discussion about the car and allows the customers to respond. In this case, Vaikel is using a(n) _____ to conduct the survey.
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