One risk of informal intervention is “becoming the enemy.”

According to the text, “informal mediation” isn’t effective; conflicting parties should always hire a trained professional.

Most people in Western culture dislike exercising social power.

In a Johari Window, the hidden section is information we don’t know about ourselves, but others do know about us.

According to Hocker and Wilmot, parties can disagree without being  “disagreeable.”

According to the text, if you are not the “boss” at work, you do not really have any power.

Unresolved conflict can have an impact on a person’s mental health.

Increasing accurate self-awareness will help you better manage conflict.

In individualistic cultures, people are more likely to resolve conflict through competition and collaboration.

Dealing with people directly is one of the distinctive rules for handling conflict in an aggressive system?