43.  About ________________ of all Americans volunteer each year in the non-profit sector

20.  A central management concept is _______________ which is concerned with how time spent in one activity takes away from time spent in another activity.

34.  A total benefits package can increase a person’s total compensation by ________ or more. 

Which of the following digestive fluid is created in the liver and emulsifies fat for enzymatic digestion?

32.  The  __________ is used in the book to illustrate avoiding potentially bad news or communication.

7.  In the ___________ model of decision making, each decision builds on the previous one, forming a sequence of decisions, such as the steps involved in preparing a meal.

20.  The paradox of planning is that it can:

8.  _________ can cloud the ability to make decisions or to accept decisions once they are made.

9.  The ________ refers to the situation when people are promoted beyond their level of competence.

42.  According to researcher DeVito in the book, several factors will influence your choice of conflict strategies, but this is not one of them.