The hospital has collected patient satisfaction data for more than one year. It is now time for strategic planning and you’ve been asked to summarize the satisfaction data so senior leaders can establish two or three strategic objectives related to improving patient satisfaction. They want to focus on the vital few issues that cause the most problems. What type of graph would you use to provide senior leaders with the information they need?

True or False: Accountable care is one of the healthcare quality characteristics identified as important by the Institute of Medicine in 2001.

What is a small group of employees organized to solve work-related problems?

During what type of improvement project does the team brainstorm what could go wrong in each step of a process.

What should a team have to keep their improvement project on track?

What can cause data gathered through the use of patient satisfaction surveys to be unreliable?

True or False: The response rate to a survey is usually expressed as a percentage.

True or False: A flowchart is a visual representation of the movement of people, materials, paperwork, or information during a process.

What Federal Act created incentives for hospitals and providers to adopt electronic health records?

During what stage of team development do team members often exhibit dissension, irritation over lack of progress and general impatience?