During rounding, a recently employed nurse says he is happy…
During rounding, a recently employed nurse says he is happy to be here, but at Mass General, the nursing care plans for his service were more thorough. The nurses took several steps that his colleagues here don’t always do. The CNO replies:
Read DetailsYou’re on a PIT that’s charged to improve your HCO’s strateg…
You’re on a PIT that’s charged to improve your HCO’s strategic scorecard, and a number of additions and deletions have been suggested. It’s clear that the PIT will need some criteria for deciding what to include. What will you emphasize when you explain the charge to them?
Read DetailsPursuing the nurse’s complaint in the previous question, you…
Pursuing the nurse’s complaint in the previous question, you look up the lab’s patient waiting time results and goals on its scorecard. It’s not there, but patient satisfaction is lower than nursing or most other CSS. You talk to the lab manager, who says that delays happen sometimes, and they’re not avoidable. He adds that the EHR records arrival and service times by patient.
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