[Items] Identify the items in the list below as describing either a feature or a benefit: 1 This exercise bike has six different modes of difficulty 2 This high-definition TV allows you to enjoy each show to its fullest 3 This tent is made with multiple layers for insultation

[Process] The new-product development process is

[Burgers] Johnny had a long day and decided to treat himself and get some fast food. He noticed a new burger chain called “Best Beef Burgers”. Johnny walks in and orders a normal cheeseburger and fries. When he received his order, he opens the bag and the “Best Beef Burgers” theme song starts playing from the top of the bag. Johnny is beyond pleased and surprised. The song that played out of the bag represents which level of the product?

[Feral] Sterile Feral, Inc., is a nonprofit organization that catches wild or stray cats, and then neuters, vaccinates, and releases them. Veterinarians are particularly impressed with how effectively and safely the organization performs its service each and every time. With which service quality dimension are veterinarians most impressed?

[Nike] Nike sells its products through various retailers, including Walmart and Amazon. To stay ahead of competitors and ensure customers choose Nike over other brands, the company invests in prominent ad placements on Amazon’s website, targeting shoppers searching for athletic shoes. At this stage of the product life cycle, Nike is focused on creating what type of demand?

[Maturity] Promotional expenses at the maturity stage of the product life cycle are often designed to

[Toothbrush] When electric toothbrushes were launched, they were close enough to standard toothbrushes for consumers to understand how to use them, but they required to be plugged in in order to get recharged and some of the usual teeth-brushing movements had to be slightly adjusted given the vibration of the toothbrush. Which level of innovation did the electric toothbrush represent when it launched?

4.         Como se dice Infarto cardiaco en inglés?

III. Gramática A. La cita del señor Cruz. Formal commands for the following verbs or  in the usted form, ordering your patient what to do—he’s already nervous about his pre-op appointment!   Señor Cruz, todo va a salir bien. Por favor, 1) ____________________ (poner) su nombre en el papel

La familia de don José y doña Olga